We arm to provide our best quality products and customer service. and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.
Q: When ship put my order?
A: Normally 1 – 3 workdays after payment confirmed.
Q: How to select the FedEx express shipping way?
A: Due to different country with different shipping cost of FedEx express, if the shipping cost is similar, we will select FedEx express according to your order weight and total amount for some countries like U.S.A / UK etc. But if you have small orders and want to ship by FedEx express, please contact our sales and they will calculate the exact extra shipping cost for you.
Q: What’s kind of shipping way will you use? How long time?
A: For order less than US$8.0, we will use normal economic mail post with shipping time 25 to 45 workdays to most countries. For order reached US$8.0, we will use registered mail post with shipping time 15 to 35 workdays to most countries. If the country have strict customs rules like Italy, Brazil etc, the shipping time will be largely delayed.
Q: How to select the FedEx express shipping way?
A: Please contact our sales and they will calculate the exact extra shipping cost for you. Our price do not include any import tax or customs fees.
|#61508 2018 New Free Shipping Nail Art Design Manicure Venalisa New 60 Color 7.5Ml Soak Off Gel Polish LED UV Gel Nail Polish Gel Lacquer|
|What’s the Main Specification of Venalisa soak off uv gel nail polish?|
|Type:||Soak Off UV&LED Gel Nail Polish|
|Materials:||UV Curable Resin etc|
|Soak off:||Soak off easily|
|Color Chart:||60 colors for selectio|
|Products G.W:||35 g/pc|
|Capacity:||7.5 ml /BTL|
|Certificate:||SGS,MSDS, Bureau Veritas, ALIBABA Supplier Assessment|
|Curing Tools:||UV Lamp, LED Lamp, UV/LED CCFL Lamp etc|
|Application:||Nail Art Beauty, Nail Salon, Nail SPA or Training etc|
1)Wash hands, wipe nail and remove cuticle
2)Brush a thin layer Velalisa primer gel, waiting for 1 minutes
2)Brush a thin layer Velalisa base coat, curing 1-2 min by UV lamp
3) Brush a thin layer Velalisa soak off uv gel nail polish, curing 1-2 min by uv lamp
4)Brush a layer Velalisa top coat, curing 3 min
5)Wipe nail surface with cleanser to get perfect shining
If LED Lamp, curing time should be 30-60 seconds per time.
How to soak off Velalisa color soak off uv gel nail polish ?
Step 1: Soak cotton pad with liquid remover.
Step 2: Warp the finger.
Step 3: Wait for 2~5min.
Step 4: Gently file away.
Is there any attention for Velalisa color soak off uv gel nail polish ?
1. Primer gel don’t need work with lamp
2. Keep away from children.
3. Keep away from sunshine and heat.
4. Keep tightly sealed after use.
5. Follow directions for use.
6. Discontinue use if sensitization occurs.
7. It’s normal phenomenon if the gel goes thicker in the case of temp.
Q: How to track the shipping information?
A: Please login with your tracking number in 17 track website
But normally, the tracking information will be valid within 5 workdays after we shipped your order.
Q: Why hasn’t the logistics information been updated since the goods arrived in the local country?
A: For order less than US$8.0, there is no updated tracking information if the goods arrived in local country. We highly recommend you to contact your local mail post with tracking number if the goods had already arrived in your country.
Q: Why does the logistics information show that the goods have been signed but can I still not receive the goods?
A: one condition is the package had arrived in your local place post office, then it will confirm signing information automatically; the other condition is that the package had delivered in your mailbox or receipt, it maybe signed by your family or friends.
Q: How much customs fee I need to pay?
A: For mail post parcel, it normally have no customs fee for most countries expect special countries like Canada, Mexico, Brazil, Italy, Spain etc.
Q: Why can not ship to my country?
A: For two reasons: one is we have sole agent in some countries and we recommend you can buy from your local market; the other reason–the shipping service is not available for some special countries. Sorry for it.
For Color Difference & Volume
Q: Why are there color differences between real products and pictures displayed on the computer?
A: Due to the pictures were taken in different lighting background and will be showed by different display, so it is normal for color difference between real products and pictures.
Q: Why is the goods I received not full?
A: We declared each bottle with exact volume like 5ml each jar/bottle. But the volume of full bottle at least 8ml .Meanwhile, due to the goods were filled by machine, ±2% error is possible.
Q: What should I do if I receive a damaged product or order missed some items ?
A: Please contact our customers service Ms Nicole, we will give you a satisfied solution.